Returns & Replacements

To arrange a return or replacement, you must contact our customer service team on 0843 2897506 (Monday-Friday 9am-5.00pm), or use the Contact Us page.

I have received a faulty item

If any items you receive from us are faulty, we are happy to offer you a refund or replacement. You must contact us within 30 days of the original purchase date. If the fault has occurred after this 30 day period, but within 6 months, then we will be happy to offer you a credit note.

I have received the wrong item

If you receive an item other than you were expecting, please let us know as soon as possible. Please do not open or use the product and we will happily replace it for the product you require.

An item is missing from my order

If something is missing from your order please let us know as soon as possible and we will happily send out a replacement.

I have changed my mind

You have 7 days to contact us to arrange to return any unwanted items. The return must arrive to us within 30 days of the original order date. Items returned must be unused and in their original packaging. You must arrange the return delivery yourself and we cannot reimburse any return postage charges.

Please note that we are also unable to refund the original delivery charge. Where free delivery has been given, we will deduct the actual cost of delivery to you which, depending on weight and service used, may cost more than the standard rates we charge on our website.

To cover our costs, a restocking fee of 10% may apply to some returns.

My order has not arrived

If your order hasn't arrived within the specified time, it may be possible to track your parcel. If not we will arrange for a replacement to be sent to you.